Help

Alternatively, send an email to confirm@soccermanager.com from your registered email address to confirm your email address.

• Check your email application's spam or junk folder or filter.
• Please note that some emails may be blocked by your ISP (Internet Service Provider).
• Check that you are trying to log in from the exact email address you registered with. A common error is registering with an incorrect email domain (e.g., @hotmail.com is not the same as @hotmail.co.uk). Please note that email addresses never begin with a www prefix.
• Use the Re-send your confirmation email facility.
• If you're still having trouble after the above steps, please email support@soccermanager.com. Due to the volume of requests we receive, your request may not be processed immediately.

To make sure email gets delivered to your AOL inbox, you must add the email address or corporate domain of the sender to your Address Book or Custom Sender List.

• Click the Spam Controls link on the lower right side of your inbox screen.
• When the Mail & Spam Controls box appears, click the Custom sender list link.
• Choose the allow email from support@soccermanager.com option.
• Add the domain or email address you would like to receive mail from, then click Add
• Click Save

To make sure email gets delivered to your inbox, you must add the email address support@soccermanager.com to your contacts list.

• Click the drop down arrow next to Reply in the upper right side of your inbox screen.
• Click the Add Soccer Manager to Contacts List from the list that appears.
• You will now see Soccer Manager appear under the link Contacts on the left side of the page.
• Click the link Contacts and the in the Search Contacts form field.
• Now you can select to move Soccer Manager to a contact list of choice and edit any details.

In the new Hotmail you must Mark sender as safe to enable hyperlinks even in text emails and images in HTML emails. Entering the email contact in the address book or contacts no longer whitelists the sender To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

• Check the Junk folder if you do not see the Soccer Manager in your inbox
• Click the Mark as safe link.
• Add support@soccermanager.com to your Safe List
• Click Show content to view the body of the email if it contains images and HTML.
• Click Mark as safe.
• Soccer Manager will now be added to your list of Safe senders

• Click Options in the upper right corner of your Hotmail screen
• In the Body of the page under Junk e-mail click the link Safe and blocked senders
• Click the link Safe senders
• Enter the email address Soccer Manager
• Click Add to list

If you're not receiving email you are expecting, there are two things you can do:

• Use the Not Spam button in your Bulk folder.
• Create a filter to automatically send email from certain domains to your Inbox. This is the only way to really ensure delivery.

• Check your Yahoo! Bulk folder
• If you see the email from Soccer Manager, highlight it and click Not Spam
• This does not guarantee that your mail will be delivered in the future, but it does help.

• Click Options in the top right navigation bar
• Select Mail Options from the list that drops down
• Choose Filters located on the left side of the page
• Click the Add button on the Filters page
• Choose the field you want to match in the incoming message. For example, header or to.
• Choose the criterion by which you want a match to be made, such as contains
• Enter the text string to compare. For example: from Soccer Manager
• Choose the destination folder to which you would like the message delivered. For example: Inbox

If Soccer Manager email is being filtered, try adding support@soccermanager.com to your Address Book or Contact list. If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist the Soccer Manager email domain @soccermanager.com.