Help

Help can be accessed via a link located at the top of every page within the site called Help.

Soccer Manager believes that most of the answers to your questions are covered within our Help. However, if you cannot find the answer to your question then you can post it or find support from experienced Soccer Manager members within our Answer Centre.

Anyone can post or search for a question or answer within the Answer Centre and anyone will be able to reply to a question (in fact numerous people will be able to reply).

Every answer that is posted within the Answer Centre can be rated either good or bad (in the form of a thumbs up or thumbs down icon) and you can use this as a gauge as to how helpful the answer is.

If you believe that another member has posted an inappropriate or abusive question or answer, then click on the Report Abuse button and the SMFA will review the report and take the appropriate action if necessary.

The Answer Centre is located within Help which can be accessed via a link located at the top of every page within the site called Help.

If a feature on the site does not work or it is not displayed correctly then you will need to report this as a bug. However, prior to reporting a bug, please refer to the Frequently Asked Questions. Any bug ticket received that we believe is not reporting a bug will be closed.

We endeavor to answer bug tickets within a 72 hour time frame, but it is worth noting that tickets are only answered Monday to Friday 08:00-17:00 Game Time.

If there is a problem with your transaction or you require a refund then please create a Upgrades ticket. However, prior to creating an Upgrades ticket, please refer to the Frequently Asked Questions as well as the Soccer Manager Sales and Refund Policy.

We endeavor to answer tickets within a 72 hour time frame, but it is worth noting that tickets are only answered Monday to Friday 08:00-17:00 Game Time.

There are 6 possible statuses to a bug or Upgrades ticket:

• New: You have just submitted a new bug or Upgrades ticket to Soccer Manager.
• Require Feedback: You are required to respond to a new comment that has added to your ticket.
• Feedback Received: You have submitted a response to Soccer Manager.
• Monitoring: Soccer Manager are currently investigating your query. The ticket may remain in this state for a short period of time depending on the nature of the query. However, we are not ignoring you and we will contact you when we have further updates on resolving this problem.
• Solved: Soccer Manager have answered your ticket and we require you to close the ticket.
• Closed: The ticket has been closed as it has been fully resolved or you have not provided any further feedback.